Innovative Communication Solutions

OTHER PRODUCTS

HEADSET PRODUCTS
We offer a wide range of communication headsets. Some have unique features such as noise cancelling, for use in high-noise environments, and for hearing-impaired users.

One of our favorite communication partners for headsets is Plantronics Sounds Innovation. They introduced the first lightweight communications headset in 1962 and today are the world’s leading designer and manufacturer of lightweight communications headset products. Let us know how we can help you with your headset needs, contact us today.

CALL RECORDING/REPORTING
Today’s society demands everything be faster and more accurate than ever before with little tolerance or wait time. So, to meet these expectations for your business communication needs, we have tools that can track – in real time – the calls made into your contact location/center. Our partner, Xima, provides Chronicall a robust call history and reporting suite for Avaya IP Office. You can see action happening in every phone call from “hello” to hang up; it displays every event that takes place during a phone call. Our customers have asked, and we deliver – our customers using this tool are very pleased with the level of details provided. Let us help you get the call reporting you need.

ON-HOLD MUSIC
Having good music blended with the right voice when you are on a call and placed on hold really does matter. Dods Communications offers a variety of music options and genres to select from so that your callers are comfortable while on hold. Each industry has a different audience so it’s important to select on-hold music that your specific audience will enjoy. Contact us for more details.

CUSTOM MUSIC PRODUCTION
Dods Communications can help you create custom music and/or customized messaging using voice talent for calls on hold. And we can even help you create an endless playlist combining your choice of artists, albums, and genres, much like your own radio station that is customized for your unique business to play over your sound system. This can also include customized messaging using professional voice talent unique to your business, with your customers or employees in mind. We can help you create the mood and environment you want to convey on the phone or in your store, office, or warehouse – whether it be fun, energizing, or relaxing we can provide the custom music or message your customers will appreciate.

VOIP PRODUCTS
We offer VoIP products. What is VoIP and how does it work? VoIP technology enables traditional telephones to operate over computer networks. VoIP is the technology that translates your voice into a digital signal and allows you to make a call from a computer, a VoIP phone, or other data-driven device. VoIP is phone service delivered over the Internet – that’s right, make your next phone call directly from your computer!

VoIP is not your ordinary telephone service. There is much more information that can be carried over the network to support and enhance communications and advanced applications that will help your business be more productive. Plus, it saves money – you can make long-distance and international calls and they are generally free with VOIP service. Let one of our experienced engineers help you decide if VoIP is right for your business, contact us today.

Do you have any questions? Contact us today and get all your questions answered!